Intercom Fin
Customer support agent that resolves tickets with your help centre.
Agents
ByteDance's no-code agent builder: wire a bot to tools, channels and a knowledge base in an afternoon.
Coze gives you a visual canvas for building an agent: pick a model, attach a knowledge base, add plugins for search or APIs, then publish the same bot to a web page, Telegram, Slack or Discord. Workflows handle the multi-step parts where a single prompt is not enough.
It is the fastest route from idea to a working bot, and the trade-off is depth: complex branching, fine-grained permissions and audit trails are thinner than in code-first frameworks. Model choice is broad but you inherit the platform's hosting and data path.
Main job: Ship a working internal or customer-facing bot without writing backend code.
Internal knowledge bots and channel-facing assistants that need to ship this week.
Build one internal bot that answers from your own documents, publish it to a private channel, and watch a week of real questions before opening it to customers. Keep the knowledge base small and current.
Watch out: a published bot is a public endpoint. Set per-channel access rules, never attach a plugin with write access to production systems without a confirmation step, and check where conversation logs are stored.