Decagon

What it does

Decagon runs customer support for companies where ticket volume is enormous — resolutions grounded in policies and tools, with escalation discipline. Its agent takes actions in your systems, not just answers questions.

Enterprise pricing and implementation; not a self-serve tool. The action-taking depth is what separates it from chatbot vendors.

Standout features

• Takes actions in integrated systems
• Policy-grounded responses
• Analytics on resolution quality
• Enterprise SLAs

Best for